Return & Refunds Policy

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At Taya, we want you to feel confident and satisfied with your purchase. If you're not completely happy with your order, we’re here to help.

Returns Eligibility

• Items must be returned within 14 days of receiving your order.
• Items must be unworn, unwashed, and in their original condition, including all tags and packaging.
• Sale or discounted items are eligible for exchange or store credit only unless otherwise stated.

Non-Returnable Items

• Intimates, bodysuits, and swimwear (for hygiene reasons).
• Final sale items or gift cards.

How to Return

1. Contact Customer Service:
Email our team at support@tayaclo.co.uk with your order number, the item(s) you wish to return, and the reason for the return.

2. Receive Instructions:
Our team will provide you with the necessary return details and instructions.

3. Prepare Your Package:
Pack the items securely in the original packaging or a suitable alternative.

4. Ship Your Return:
Follow the instructions provided by our team to send your return back to us. We recommend using a trackable shipping service to ensure we receive your return.

Refunds & Processing

• Refunds will be issued to your original payment method within 7-10 business days of receiving your return.
• Shipping fees are non-refundable unless the item is faulty or we made an error with your order.
• For exchanges or store credit, processing times may vary but are typically completed within 5-7 business days.

Faulty or Incorrect Items

If you receive a damaged, faulty, or incorrect item, please contact our customer service team at support@tayaclo.couk within 7 days of receiving your order. We’ll make it right for you!

Need Assistance?

Our team is here to help! Contact us at support@tayaclo.co.uk or through our social media.

Thank you for choosing TayaClo – we can’t wait to see you rock your next look!